Section 1

We are committed to building exciting retreats that are as safe as possible. We take risk management very seriously and work hard alongside our local authorities to mitigate any potential hazards.

Before we run a trip, we go through a process of identifying risks and minimising these through high-quality safety procedures. Our local partners are instructed to effectively communicate all safety advice and to prioritise the welfare of our travellers. We are constantly monitoring the safety of our trips and reviewing our procedures, and we welcome all feedback.

If a serious situation was to occur in a Helios destination, we would use both the UK’s FCO travel advice and our network of knowledgeable local partners to make well-informed security decisions.

In a serious situation, the FCO may advise against travelling to a country and in these scenarios, our booking terms and conditions would apply. If you are on a trip and the FCO advice changes we will make arrangements to get you home as quickly and safely as possible.

Section 2

Both travel and flight insurance are mandatory for everyone that travels with Helios Retreats. In the rare event that there is an accident or emergency whilst on a trip, it is important that you have the correct insurance policy.

Travel and flight insurance also gives you peace of mind and allows you to enjoy your adventure without worry. For more information on our mandatory travel insurance policy, please click here.

If a Helios Retreats guest choose to book additional activities outside of their itinerary, book transportation services unrelated to Helios or our third party associates, or would like to leave the retreat outside our itinerary schedule, or leave the retreat for any reason, these are their own risk, and we cannot be held responsible for their safety.

Many countries’ governments offer their own travel advice. Below are some useful links regarding travel abroad: