General Terms, policies & Conditions
COVID-19
In case Covid-19 travel restrictions are applied at the time of the retreat prohibiting guests from travelling, visit our Booking with Confidence page.
Please find below our terms and conditions for Helios Retreats. Please read them carefully and do not hesitate to contact us if you have any questions.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions - which may be amended from time to time - and all applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trademark law.
Agreement to terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Helios Retreats LTD, doing business as Helios Retreats ("Helios Retreats", “we”, “us”, or “our”), concerning your access to and use of the http://www.helios-retreats.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
Cancellation/Refund Policy
To be able to participate to Helios Retreats you must have a valid passport and be able to travel to our destinations independently. Flights are not included. Payments must be made in full, 45 days before the due date of the first day of the start date, at the most. Failure to complete all payments by the due date will result in loss of entry to Helios Retreats, no refunds will be given.
We highly recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. It is your responsibility to read and understand our cancellation policy before making a reservation. Please consider purchasing travel cancellation insurance.
By agreeing to these terms and conditions you are stating that:
You have authorised to use the Debit/Credit card and/or PayPal account.
You will not charge back, dispute, reverse any payments.
We reserve the right to ban any account/person without notice for any reason.
You have read the Terms & Conditions and agree.
You agree to be bound to the Terms and Conditions and everything listed above and below. No deposit refunds will be granted.
Deposit “Booking Fee”
“Booking Fee”: a non-refundable £500 sum that is required to secure your booking with us.
Due to the exclusivity and limited availability, deposits are non refundable. There will be no deposits refunds provided in any circumstances at any time.
Guest Cancellations Policy (Cancelations made by the Guest)
If you need to cancel any retreat with Helios Retreats, cancellation fees will apply. All cancellations must be received in writing. Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
If you cancel within 24 hours of booking
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund, including deposit. After this period, the following conditions will apply:
120 days or more
A full refund minus 5% admin charge will be provided for all cancellations up to 120 days prior to start day of the booked retreat. This excludes the £500 per person booking fee which is non-refundable.
Between 120 - 90 days
A 50% refund will be provided on cancellations between 90-119 days prior to the start date of the booked retreat. This excludes the £500 per person booking fee which is non-refundable.
Between 60 - 90 days
A 25% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat. This excludes the £500 per person booking fee which is non-refundable.
Less than 60 days
No refund will be provided on cancellations between 59-0 days prior to the start date of the booked. Cancellations less than 60 days before the start date are non-refundable and will result in 100 % loss of revenue.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
No refund will be provided for only part of a booking, for example if a room is booked for two guests who are sharing and one guest is unable to attend, the booking would need to be cancelled as a whole for the above refund policy to apply.
No refund will be provided for any room downgrades, after the 24hrs from the point of booking has lapsed.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 5% will be charged on all stage payments.
All retreat payments are due 45-days prior to the start date of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 45-day deadline, risk forfeiting their retreat booking.
Cancellations made by Helios Retreats
We reserve the right to cancel or postpone a retreat in our sole discretion. If we cancel or postpone a retreat, we will use reasonable efforts to reschedule the cancelled or postponed retreat to within twenty four (24) months from its original start date. Booking fees paid by guests for a cancelled or postponed retreat shall be applicable to the rescheduled retreat on a British sterling pound (GBP) for British sterling pound basis only.
Retreat venue, dates and locations are subject to change without prior notice. Helios Retreats reserves the right to change any and all instructors for each retreat or event without notice.
By registering for a retreat, you acknowledge that Helios Retreats does not make any representation, warranty, or guarantee as to whether you will ultimately attain a cure for any health condition or disease.
If for any reason Helios Retreats must cancel or change the Start Date of any retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another retreat (either scheduled or at some future time) to be used as credit. Alternatively, you may request a refund of payments made by you to the Company, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Retreat.
Helios Retreats is not responsible for your expenses incurred in preparation for any cancelled Helios Retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Helios Retreats will always give full refunds if this occurs. Helios Retreats will refund the retreat cost if applicable, but will not pay for any loss with flights.
Instalment payments
Helios Retreats allows you to pay for your retreat over up to 3 instalments in accordance with the relevant date of purchase and retreat schedule.
If paying via instalments, due to administration an additional 5% will be charged on all stage payments.
Changing weeks
If you would like to change your booking week more than 90 days before the start date of your booked week, this is possible, however this may incur a £50 administration charge per booking plus any difference in the rate of the new room booking (if applicable).
Payments at the retreat
Please note that payment for items at the retreat; such as treatments, taxis, transfer, etc., can only be paid for by debit or credit card, PayPal or Euros or USD dollars.
Tourist City Tax
Some of our retreats are located in cities therefore guests may be required to pay a city tax at checkout. This fee is calculated per person per night of stay.
Flights and Transfers
Flights must be booked independently, following confirmation of your retreat stay with one of our bookings managers. If booking online please await confirmation from the team before booking any flights.
Transfers from airport to the retreat and back outside our scheduled transfers included in our packages are available at an additional cost from our 3rd party specialist Travel Agent, and is with a group we have trusted and worked with for years now. Please be aware that if you decide to book your transfers through the 3rd party, your flight details will be required by the week before your departure at the latest. This is to ensure that your transfers can be organised with our transfer company. Please note that failure to do so may result in waiting extended periods of time for the next available group transfer or having to organise any-time transfers at an additional cost to yourself through the 3rd party.
Guests are welcome to arrange their own method of transport such as a taxi, instead of arranging transfers with our 3rd party specialist. Please note however that taxi costs may vary for the one way journey.
Clients who book transfers independently will need to take full responsibility for their transfers but as a word of warning, most of our retreat destinations are located remote areas and people arriving on independent transfers often get lost and charged more for the journey.
Room Damages
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and Complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat or Hotel Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Room Share
If you select a ‘share with unknown guest’ room share option then Helios Retreats takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Helios Retreats cannot be held responsible. Please note that if you have booked a ‘share with unknown guest’ online we can guarantee that you will be sharing with an individual of the same sex, unless otherwise specified.
Adding a guest to Your Booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend to confirm any changes as soon as possible, to avoid disappointment. At the point of booking we can highlight your details if you are looking to add a guest, in order to let you know when we are approaching our maximum capacity if you wish. Please note that places are only secured on receipt of payment.
Health Restrictions
You agree to sign a waiver with Helios Retreats at least 30 days before your retreat Start Date.
General Waiver
You acknowledge that during any trip with Helios Retreats you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Helios Retreats, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during a Helios Retreat up to and including death.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Helios Retreats. Helios Retreats is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
All health issues including allergies MUST be disclosed at the time of booking.
Our retreat is not suitable for children under the age of 18 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. There are areas of the retreat that people with mobility issues may not be able to access.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, healthy diet and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting or receiving a treatment.
Exclusions
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. For example, if our Yoga Instructor becomes unwell on day 3 of the retreat, it is likely that it will be too short notice to find another and Yoga may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities. Please note we rebound outside, so if the heavens open, rebounding will be cancelled. Clearly we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Helios Retreats team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
Team Members and Classes:
In the event of one of the team members becoming injured, ill or any emergency situation that forces them to leave the retreat, then this may impact on the retreat plan, in terms of the yoga or fitness classes or talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience, however we may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation to reflect the change in team situation.
Helios Retreats will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
Helios Retreats Loyalty Scheme
Everyone who books and stays at Helios Retreats will benefit from our unique loyalty scheme.
Receive up to 12% off for your next stay at Helios Retreats
Plus
Book 2 x consecutive weeks and receive 15% off your bookings.
The discounts are ONLY off the bed rate and not off any extras such as treatments
This scheme is not in conjunction with any other offer and excludes special events/programmes.
In order to be registered into the scheme you must make the booking in your name and personally attend the retreat.
Promotions and Discounts
If you have a promotion or voucher please telephone to book your place and redeem your discount.
Discounts and supplements may vary from time to time and Helios Retreats can alter these at anytime.
Indemnity
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Helios Retreats.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the Helios Retreats and all the activities, which could include but are not limited to: aerobic & resistance exercise, yoga, pilates, tai chi, running, walks, indoor cycling, mini trampolining, volley ball, net football, dodge ball, tennis, sauna, swimming (pool, sea and river) and therapy treatments such as clinical massage, osteopathy, myofascial therapy, cryogenic treatment and colonic hydrotherapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and HM Strength and Fitness Ltd and Helios Retreats Ltd are not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfer.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of The United Kingdom, The United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
Photo / Video Release – Use of Image
You hereby grant to Helios Retreats the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos in which you feature that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with Helios Retreats. You hereby release and discharge Helios Retreats from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
Privacy Policy
We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Site, you are transferring your data to the United Kingdom, and you agree to have your data transferred to and processed in the United Kingdom.
Term and Termination
These Terms of Use shall remain in full force and effect while you use the Site. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
Corrections
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
Electronic Communications, Transactions, and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Miscellaneous
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
Helios Retreats is a smoke free and alcohol free retreat. If you wish to smoke (including e-cigarettes and vaping) there is a designated smoking area outside the villa, outside the retreat. Anyone found inebriated or smoking in the property may be asked to leave the retreat and no refund shall be given. Any alcohol found on the premises will be confiscated and given back on check out. No recreational drugs may be brought to the retreat, any guests found intoxicated or under the influence of recreational drugs will be asked to leave the retreat (no refund shall be given).
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.
By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.
For any questions or queries, please email us at hello@helios-retreats.com
Last updated March 05/07/2021
Thank you for choosing to book a Helios Retreats, we look forward to welcoming you.