COVID-19
In case Covid-19 travel restrictions are applied at the time of the retreat prohibiting guests from travelling, visit our Booking with Confidence page.
Please find below our terms and conditions for Helios Retreats. Please read them carefully and do not hesitate to contact us if you have any questions.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions - which may be amended from time to time - and all applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trademark law.
Agreement to terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Helios Retreats LTD, doing business as Helios Retreats ("Helios Retreats", “we”, “us”, or “our”), concerning your access to and use of the http://www.helios-retreats.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
Cancellation/Refund Policy
To be able to participate to Helios Retreats you must have a valid passport and be able to travel to our destinations independently. Flights are not included. Payments must be made in full, 45 days before the due date of the first day of the start date, at the most. Failure to complete all payments by the due date will result in loss of entry to Helios Retreats, no refunds will be given.
We highly recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. It is your responsibility to read and understand our cancellation policy before making a reservation. Please consider purchasing travel cancellation insurance.
By agreeing to these terms and conditions you are stating that:
- You have authorised to use the Debit/Credit card and/or PayPal account.
- You will not charge back, dispute, reverse any payments.
- We reserve the right to ban any account/person without notice for any reason.
- You have read the Terms & Conditions and agree.
- You agree to be bound to the Terms and Conditions and everything listed above and below. No deposit refunds will be granted.
Deposit “Booking Fee”
“Booking Fee”: a non-refundable £500 sum that is required to secure your booking with us.
Due to the exclusivity and limited availability, deposits are non refundable. There will be no deposits refunds provided in any circumstances at any time.
Guest Cancellations Policy (Cancelations made by the Guest)
If you need to cancel any retreat with Helios Retreats, cancellation fees will apply. All cancellations must be received in writing. Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
If you cancel within 24 hours of booking
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund, including deposit. After this period, the following conditions will apply:
120 days or more
A full refund minus 5% admin charge will be provided for all cancellations up to 120 days prior to start day of the booked retreat. This excludes the £500 per person booking fee which is non-refundable.
Between 120 - 90 days
A 50% refund will be provided on cancellations between 90-119 days prior to the start date of the booked retreat. This excludes the £500 per person booking fee which is non-refundable.